Cancellation

If you must cancel your reservation please call our Reservation Office at 1-800-523-3920. Also please have your confirmation number ready. Cancellations are subject to those policies outlined below and are specific for type of accommodations booked.

ONE & TWO BEDROOM FAMILY CABINS, BED/BATH

Cancellation Policy: All cancellations must be made by phone. A $30.00 cancellation fee is charged on all cancellations regardless of when cancellation occurs. Thirty Days prior to arrival refund granted less $30.00 fee. Thirty Days or less prior to arrival refund granted less $30.00 fee only if unit is rented to another party(s) at the same nightly rate and for the entire length, of the original reservation. Seven days or less prior to arrival, no refund. Early departures, guest is responsible for all nightly charges included on original booking. Minimum stay requirements apply. No shows receive no refund. In the event of an unforeseeable declared natural disaster, including acts of terrorism, advance deposits will not be refunded.

GROUP & REUNION LODGES

Cancellation Policy: All cancellations must be made by phone. Deposit payments on group facilities and additional individual units associated with a group are non-refundable! If cancellation occurs, only if we are able to rebook the facility(ies) to another group(s) for the same dates at the published nightly rate of the original reservation will a refund be granted. The refunded amount will be less a $75 cancellation fee. All cancellations on group facilities and additional individual units associated with a group less than 90 days prior to arrival are non-refundable regardless if the unit(s) is re-booked to another party. Early departures, guest is responsible for all nightly charges included on original booking and any incidental charges to room and applicable taxes. No shows receive no refund! In the event of an unforeseeable declared natural disaster, including acts of terrorism, advance deposits will not be refunded.

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